Structured data is not being output

  1. Check your planThe Free plan includes scans (diagnosis) only. Adding structured data requires Starter or above. On any plan from Starter up, all types, including FAQPage, are covered.
  2. Check the app embed statusCheck that "AIO Structured Data" is turned on under App embeds in the theme editor.
  3. Check the settings for each schema typeFor Product / Offer, check that it is "Enabled" on the "Structured data" page. Right after you enable it, the update to your products may still be running in the background. For BreadcrumbList and Organization / WebSite, check that the checkboxes in the app embed settings are turned on.
  4. For FAQPage, check the approval statusOnly approved FAQs are output for FAQPage. Check that they show "Published" on the AI FAQ page.

My score doesn't change

  • Did you run a new scan after making changes?
  • Are there still issues that need manual fixes (image alt attributes, headings, title tags, and so on)?
  • Do the issues remain on other pages or products? (Check the number of pages where each issue was found.)
  • Are you waiting for a scheduled scan? (Scheduled scans run every 30 days on Starter, every 7 days on Growth, and daily on Advanced and above. The Free plan has no scheduled scans. To check right away, click "Run scan" on the dashboard.)

Some pages are not scanned

Scans cover the home page plus products, collections, pages, and blog posts, up to the number of pages you have left. Pages are split across these types, with products getting the largest share. Each plan has a limit on how many pages you can scan every 30 days. Check what is left and the next reset date in "Usage this period" on the dashboard. If you have reached the limit, consider changing your plan.

If your storefront is password protected, the scan does not start and no pages are used. Remove the password, or save it in the "Storefront password (for password-protected stores)" field on the dashboard. You can find the password setting in your Shopify admin under Online Store > Preferences.

If some pages could not be retrieved, the scan details show "Fetch failed" for them. Wait a while and scan again.

What should I send if the problem isn't solved?

  • Shopify store URL
  • Your current plan
  • The page or product involved, and the schema type
  • The AIO score shown and the date and time of your last scan
  • When it happened, and your device, OS, and browser
  • What the screen shows (without any confidential information)

FAQ

Can I output structured data on the Free plan?

No. The Free plan includes scans (diagnosis) only. Adding structured data requires Starter or above.

What happens if my theme also has JSON-LD?

When a scan finishes, the "Structured data" page shows "Existing schema detected in theme". To avoid duplicate output, either leave that type turned off in the app, or stop the theme's output first and then enable it.

Are AI-generated FAQs published automatically?

No. Only drafts are generated. They are published only after you review and approve them.

My llms.txt check is still "fail"

Click "Save and publish" on the "llms.txt / Crawlers" page, then run a new scan to update the result. The URL the app serves automatically is enough for llms.txt to count as in place.

I reinstalled the app and can't use paid features anymore

When you uninstall, your plan goes back to Free. Approve a plan again from the "Plans" page.

How do I cancel a paid plan?

There is no button in the app to switch back to the Free plan. When you uninstall the app, Shopify cancels the subscription and the app goes back to the Free plan. Any remaining AIO diagnostics credits you bought are restored if you reinstall within 48 hours of uninstalling. To switch to another paid plan, use the "Plans" page.

I can't find AIO diagnostics

Open AIO diagnostics from "AIO diagnostics" in the left menu of the app. The Premium plan includes 20 credits every 30 days, and the Starter, Growth, and Advanced plans can use it by buying add-on packs. It is not available on the Free plan.