Help Center

SELF PLUS PRODUCT SUPPORT

Help Center

Pick the Shopify app you use to see its guides and support information.

Choose your app

Each app has its own guides and an email contact with the subject filled in.

Shopify apps

Apps that help you run your store and improve its content.

ThankBuilder

ThankBuilder lets you customize your post-purchase pages and My Page (customer account pages) without writing code.

Open help

Author Profile

Author Profile shows supervisor and author information on your blog posts and outputs structured data.

Open help

LoyaltyPoint

LoyaltyPoint is an all-in-one points app that covers earning points based on purchase amount, redeeming them, member ranks and referrals.

Open help

Popup Banner

An app for delivering popups, running A/B tests, and analyzing impressions and CTR.

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AIO Struct Check

AIO Struct Check scans the structured data in your Shopify store and helps make it easier for AI to read.

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Whishlist Hub

An app that lets customers save products and collections as favorites and view them on their page in new customer accounts.

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FormSync

Show member information forms in new customer accounts and collect customer details.

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MultiShip

An app that lets buyers choose a different shipping address for each item in the cart, then automatically splits the order by address after purchase.

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ReviewBridge

ReviewBridge collects and displays customer reviews on your product pages, and lets you approve and reply to them from one admin screen.

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Staff Snap

An app that shows your store staff's outfit photos on your online store and sends shoppers from each photo to product pages.

Open help

How to get started with each app, and what to check when something does not show up.

ThankBuilderGetting started with ThankBuilderRead article → ThankBuilderWhen ThankBuilder blocks don't appearRead article → Author ProfileGetting Started with Author ProfileRead article → Author ProfileRe-syncing New Articles and Display Issues in Author ProfileRead article → Popup BannerGetting started with Popup BannerRead article → Popup BannerWhen Popup Banner is not showingRead article → LoyaltyPointGetting Started with LoyaltyPointRead article → LoyaltyPointWhen Points Can't Be Earned or Used in LoyaltyPointRead article → AIO Struct CheckGetting Started with AIO Struct CheckRead article → AIO Struct CheckAIO Struct Check: When Structured Data or Scores Don't UpdateRead article → AIO Struct CheckAIO Struct Check: Adding Structured Data and Duplicate WarningsRead article → Whishlist HubGetting started with Whishlist HubRead article → Whishlist HubFavorites not showing or not saving: what to checkRead article → Whishlist HubWhishlist Hub plans and featuresRead article → FormSyncGetting started with FormSyncRead article → FormSyncWhen FormSync forms don't appear or aren't savedRead article → FormSyncFormSync plans and featuresRead article → MultiShipGetting started with MultiShipRead article → MultiShipHow MultiShip splits orders by address, and the split orders listRead article → MultiShipMultiShip: Can't split addresses or orders aren't splittingRead article → ReviewBridgeGetting started with ReviewBridgeRead article → ReviewBridgeReviewBridge: Add the review list and rating badge to product pagesRead article → ReviewBridgeReviewBridge: Reviews not showing or customers can't postRead article → Staff SnapGetting started with Staff SnapRead article → Staff SnapStaff Snap photos or staff not showingRead article → Staff SnapStaff Snap: posting photos and tagging productsRead article →

Before you
contact us

  • Tell us the app name and your store URL or the environment you use.
  • For problems, tell us when it happened and which device and browser you use.
  • Never send passwords, card numbers, API keys or other secrets.