What to check, in order, when it's not showing

  1. Check the app embedCheck that 「ポップアップ」 (Popup) is turned on in your current theme.
  2. Check the active status and plan limitsCheck that the status on the list page is 「配信中」 (Live). Popups showing 「期間外」 (Outside period), 「上限超過で停止中」 (Paused: over limit), 「プラン制限で停止中」 (Paused by plan limits), or 「無効」 (Inactive) are not delivered. After a downgrade, popups over the limit are not delivered. Also, popups that use settings not available on the new plan (URL path targeting, specific products, products in specific collections, display period, display limit, A/B testing, and so on) show 「プラン制限で停止中」 (Paused by plan limits), with the reason shown on the list page. The settings are kept. If you return to your previous plan, or change that setting and save, delivery resumes automatically.
  3. Check the priorityCheck that another matching popup is not being shown first. On the list page, 「表示1位」 (Shown first) marks the popup that is first in the delivery order.
  4. Check the period, pages, and deviceCheck that the current date and time, URL, and device all match the conditions.
  5. Check the redisplay stateCheck whether you may have closed it, clicked it, or reached the display limit.

What if changes don't appear right after saving?

Setting changes can take about 15 seconds, and up to about 30 seconds, to show on your store. Reload any page you have open to see the change. Store pages do not refresh on their own, so wait a moment and then reload the page. Checking in another browser also helps rule out the effect of redisplay settings.

What if a different popup is shown?

On any one page, only the first matching popup is shown. The smaller priority number comes first, and if the numbers are the same, the popup updated most recently wins. Switching active/inactive on the list page also counts as an update, so with the same priority, the one you switched last may come first. If the priority numbers are different, switching does not change the order.

What should I send if the problem isn't solved?

  • Shopify store URL
  • Target page URL and popup name
  • The period, pages, device, and display timing you set
  • When you checked, and the device, OS, and browser you used
  • What the screen showed (without confidential information)

FAQ

I saved my settings but nothing changed.

Setting changes can take about 15 seconds, and up to about 30 seconds, to show on your store. Reload any page you have open to see the change. Wait a moment, then reload the target page.

Which popup is shown if they have the same priority?

The popup updated most recently wins. Saving on the edit page counts as an update, and so does switching active/inactive on the list page, so the one you switched last comes first. Popups with different priority numbers do not change order. To fix the order, give them different priority numbers.

The popup shows again in a private (incognito) window.

The redisplay state is saved per browser. A private (incognito) window or another browser is treated as a new visitor.