How MultiShip splits orders by address, and the split orders list

How does splitting work?

1. The order is receivedOrders placed through the 「配送先を分ける」 (Split shipping addresses) block are eligible for splitting. The same order is never split twice.
2. Amounts are finalizedAmounts are calculated for each address. Discounts are prorated per line item, and any rounding remainder goes into the order for the last address. The app moves on to creating orders only if the split orders' total matches the original order exactly, down to the yen.
3. Split orders are createdOne order per address is created as Paid. The buyer is not charged again. After splitting, the buyer receives an order confirmation email for each address (one per split order).
4. The original order is canceledOnce all split orders are created, the original order is canceled and the inventory is restocked. No refund is issued, and the customer's payment stays on the original order. The buyer is not notified of the cancellation. The original order is tagged multi-ship-source, and the split order numbers (such as #2017 and #2018) are added to its notes.
5. DoneThe status in the split orders list becomes 「完了」 (Completed).

What happens to the original order's payment and refunds?

Canceling the original order does not issue a refund, and the customer's payment stays on the original order. Split orders are created as Paid, so the buyer is not charged again.

• The original order is canceled, but no refund is issued.
• Canceling the original order restocks the inventory.
• Split orders are created as Paid.
• The buyer receives no cancellation notice and no additional charge.

The Home page also explains how payment works for the original order and the split orders after splitting.

What goes into a split order

Tags and notes are generated from templates in the app's settings (they're not copied from the original order).

After splitting, the buyer receives an order confirmation email for each address (one per split order). If the order is split into 3, they receive 3 emails. Once all split orders are created, the original order is canceled without notifying the buyer, and the inventory is restocked. No refund is issued.

Reading the split orders list

You can filter by period (today, 7 days, 30 days, or all; the default is 30 days) and by status. 「フィルタを解除」 (Clear filters) resets the filters. Up to 100 entries are shown.

Select a row to open 「処理履歴」 (Processing history), where you can see the error details (with the retry count) and a timeline of processing records. 「直近の分割処理」 (Recent splits) on the Home page also shows the latest 5.

What the statuses mean

「処理待ち」 (Pending) / 「処理中…」 (Processing)

The order is waiting to be split, or is being split.

「完了」 (Completed)

Split orders were created and the original order was canceled.

「失敗」 (Failed)

The order couldn't be split. The original order is not canceled and stays ready to ship.

「保留(手動承認待ち)」 (On hold (awaiting approval))

On the Free plan, when 「Free枠超過時は分割を保留し手動承認制にする」 (Hold splits over the Free allowance for manual approval) is on, splits from the 11th each month get this status. Run them with 「承認して分割」 (Approve and split).

「対象外」 (Skipped)

Orders that actually used only one address, or orders whose original order the store canceled before splitting. The original order stays as it is, and there's no charge.

Automatic and manual retries after a failure

If splitting fails partway through, any split orders already created are rolled back, and the original order is left ready to ship. The app retries automatically 3 times (after 1, 5, and 25 minutes). If it still fails, the status becomes 「失敗」 (Failed).

In the following cases, there's no automatic retry and the status becomes 「失敗」 (Failed) right away.

• Amount mismatch (because of tax or discount settings, the total doesn't match the original order)
• Orders with more than 250 line items
• Orders that include custom line items without a variant
• Orders whose address data can't be found

You can rerun a 「失敗」 (Failed) row with 「リトライ」 (Retry) as many times as you need. For how to fix issues, see "MultiShip: Can't split addresses or orders aren't splitting."

FAQ