How to subscribe to a paid plan

  1. Open the Plans & usage screenIn the ReviewBridge app, open "Plans & usage" in the menu.
  2. Choose a billing cycleUnder "Billing cycle", choose "Monthly" or "Annual (paid upfront, 2 months free)" and click "Change".
  3. Choose a review planUnder "1. Choose a review plan", click "Subscribe to this plan" on the card of the plan you want.
  4. Approve on Shopify's approval screenCheck the price and approve. You then see "Your subscription was approved and your plan is now active."

How do I move to a higher or lower paid plan?

On the same screen, click the button on the card of the plan you want ("Upgrade" for a higher plan, "Switch to this plan" for a lower plan), then approve on Shopify's approval screen. If you don't approve, you see "The charge wasn't approved, so your plan is unchanged." and you stay on your current plan.

Moving to a lower plan also lowers your limit for products with reviews and your monthly automatic reply generation limit. While you are at the limit for products with reviews, new reviews are not accepted for products that have no reviews yet. Existing reviews and their display are never removed.

How do I go back to the Free plan?

Choose the Free card under "1. Choose a review plan" to cancel your paid plan without going through Shopify's approval screen and go back to the Free plan. If the app's billing is cancelled from the Shopify admin, you also go back to the Free plan. The Free plan allows up to 10 products with reviews.

How do I check my current plan?

Your current review plan and monthly price are shown at the top of the "Plans & usage" screen. After changing plans, check here that the change has taken effect.

FAQ

I closed the approval screen

Your plan has not changed. Choose the plan again from the "Plans & usage" screen.

Do I see the approval screen when going back to Free?

No. When you choose the Free card, your paid plan is cancelled right away.