ReviewBridge: Reviews not showing or customers can't post

Reviews don't show in my store

1. Check that the block is addedOpen your product page template in the theme editor and check that the "Reviews" app block has been added and saved. Also make sure you added it to your published theme.
2. Check that the reviews are approvedOn the "Reviews" screen, set the status to "Pending" and check whether the review is waiting there. If "Publishing" is set to "Manual approval (moderation)", reviews don't appear until you approve them.
3. Check your number of products with reviewsUnder "Usage this month" on the "Plans & usage" screen, check whether you have reached your limit for products with reviews. Even at the limit, existing reviews keep showing. For posting while at the limit, see "When you reach the limit for products with reviews" below.

The rating badge doesn't show or update

1. Check that the block is addedIn the theme editor, check that the "Rating badge" app block has been added where you want it to appear.
2. Check for published reviewsThe rating badge only appears for products that have at least one published review.
3. ResyncIf the average rating or review count doesn't match your actual reviews, click 「評価メタフィールドを再同期」 (Resync rating metafields) on the "Reviews" screen.

Customers can't post reviews

A message appears instead of the review form

If "Who can post" in "Review settings" is set to "Verified buyers only (matched by order number and email)", customers must be logged in to your store and must have bought that product. To let anyone post, choose "Anyone can post".

A customer can't post a second review for the same product

If "Allow repeat reviews of the same product" is not enabled in "Review settings", customers can't post again for a product they have already reviewed.

A message says the product limit has been reached

If the review form shows 「このストアのレビュー対応商品数がプランの上限に達しているため、現在レビューを受け付けていません。」 (Reviews are currently unavailable because this store has reached its plan's limit for products with reviews.), your number of products with reviews has reached your plan's limit. See "When you reach the limit for products with reviews" below.

A posted review doesn't appear

If "Publishing" is set to "Manual approval (moderation)", or it is set to "Auto-publish 3★ and above" and the review is rated 2★ or lower, the review doesn't appear until you approve it.

There are sample reviews I don't recognize

Newly installed stores don't get sample reviews. If sample reviews remain in a store that has used the app for a while, click "Delete review" on the "Reviews" screen to delete them. Sample reviews that are still pending can also be set to "Reject", and rejected reviews don't appear in your store. You can also set the status to "Rejected" to filter to rejected reviews and delete them later. Deleting a review also updates the product's rating badge.

When you reach the limit for products with reviews

Products with reviews is the number of products that have at least one published review. When you reach the limit, your store stops accepting new reviews for products that have no reviews yet, and customers see 「このストアのレビュー対応商品数がプランの上限に達しているため、現在レビューを受け付けていません。」 (Reviews are currently unavailable because this store has reached its plan's limit for products with reviews.)

• Reviews for products that already have reviews are accepted regardless of the limit.
• You can approve and reply in the app regardless of the limit.
• Existing reviews and their display are never removed.

To accept reviews for new products again, do one of the following.

1. Upgrade to a higher planOn the "Plans & usage" screen, choose a plan with a higher limit for products with reviews.
2. Clean up reviews for products you don't needOn the "Reviews" screen, delete reviews for products you don't need with "Delete review". Products with no published reviews left are no longer counted, so your number of products goes down.

My plan change didn't take effect

A paid plan subscription or change takes effect once you click approve on Shopify's approval screen. If you don't approve, you see "The charge wasn't approved, so your plan is unchanged." Check your current plan at the top of the "Plans & usage" screen.

What should I send if the problem isn't solved?

• Shopify store URL
• Your current review plan
• URL of the product page involved
• The screen involved ("Reviews", "Review settings", "Plans & usage", etc.)
• The review involved (reviewer name, rating, date)
• Date and time it happened, device, OS and browser
• What the screen shows (without confidential information)

FAQ