Where do I start after installing?
You are on the Free plan right after installing. When you open the app, the "Dashboard" screen appears. Follow these steps in order.
- Decide how you accept reviewsOpen "Review settings" in the menu, choose options for "Who can post", "Publishing" and "Allow repeat reviews of the same product", and save.
- Add the block to your product pageOpen your product page in the theme editor, add the "Reviews" app block, and save. Add the "Rating badge" block too if you need it.
- Approve incoming reviewsOpen "Reviews" in the menu. For each pending review, click "Approve" or "Reject", and reply from the reply field if needed.
- Choose a plan if neededOpen "Plans & usage" in the menu and choose the review plan and billing cycle that fit your number of products with reviews.
What can I see on the dashboard?
- Total reviews and average rating
- Shows the number of published reviews and their average rating.
- Needs your attention
- Shows the number of reviews awaiting approval and low-rated reviews (2★ or below). Only items with a count are shown.
- Setup guide
- Click "Open wizard" on the "Setup guide" banner to open the first-time setup wizard. The wizard has three steps. Click "Mark this step complete" on each step to record your progress.
Common stumbling points for first-time users
- No review section appears on the product page
- Installing the app alone does not add a review section to your product pages. In the theme editor, add the "Reviews" app block to your product page and save.
- A customer says they can't post a review
- If "Who can post" is set to "Verified buyers only (matched by order number and email)", customers who are not logged in, or who have not bought that product, see a message instead of the review form.
- Posted reviews don't appear right away
- If "Publishing" is set to "Manual approval (moderation)", reviews don't appear in your store until you approve them on the "Reviews" screen.
- Some reviews were published without my approval
- If "Publishing" is set to "Auto-publish 3★ and above", reviews rated 3★ or higher are published without approval. Reviews rated 2★ or lower don't appear until you approve them.
- Some products stopped accepting reviews
- Each plan has a limit on the number of products that have at least one published review (products with reviews). The Free plan allows up to 10 products. When you reach the limit, new reviews are not accepted for products that have no reviews yet, and customers see 「このストアのレビュー対応商品数がプランの上限に達しているため、現在レビューを受け付けていません。」 (Reviews are currently unavailable because this store has reached its plan's limit for products with reviews.) Posting to products that already have reviews, and showing existing reviews, continue as usual. For details, see "ReviewBridge plans and features".
- There are sample reviews I don't recognize
- Newly installed stores don't get sample reviews. If sample reviews remain in a store that has used the app for a while, click "Delete review" on the "Reviews" screen to delete them. Sample reviews that are still pending can also be set to "Reject".