How do I filter reviews?
At the top of the "Reviews" screen, you can combine source, rating and status filters to choose which reviews are shown. The list shows the 50 most recent reviews that match.
- Rating
- Choose from "All ratings", "★5", "★4" or "3★ and below".
- Status
- Choose from "All statuses", "Pending", "Published", "Replied" or "Rejected". Choose "Rejected" to narrow the list to rejected reviews so you can delete them.
How to approve or reject a review
- Open the Reviews screenIn the ReviewBridge app, open "Reviews" in the menu.
- Find the reviewSet the status to "Pending" to show only reviews you haven't decided on yet.
- Approve or rejectOn a pending review, click "Approve" or "Reject". Approved reviews appear in your store, and rejected reviews don't appear. The "Approve" and "Reject" buttons are shown only on pending reviews.
Approving or rejecting is reflected right away in the review list and rating badge in your store.
How do I delete a review?
Every review has a "Delete review" button. Use it to clean up unwanted sample reviews or reviews you have rejected. Deleting a review also updates the product's rating badge.
- Filter to the reviews you wantOn the "Reviews" screen, set the status to "Rejected" to show only rejected reviews.
- DeleteClick "Delete review" on the review.
If you delete published reviews so that a product has no published reviews left, that product no longer counts toward your number of products with reviews.
How do I reply to a review?
You can reply from your store to reviews posted on your own store. Replies appear together with the review in your store's review list. There are two ways to reply: typing a reply manually, or using automatic reply generation.
- Reply manually (all plans, unlimited)
- On the "Reviews" screen, type your reply in the reply field shown for each review and click "Publish reply".
- Use automatic reply generation (Growth and above)
- Click "Create a reply from template" on a review, and a reply draft for that review is generated automatically and shown in a banner. Check the content and click "Publish reply" to publish it. The reply text is based on the review's rating (3★ or lower, or 4★ or higher), combined with the customer's name and the "Signature" in "Reply settings". The keywords, tone and additional instructions in "Reply settings" are coming soon and are not applied to replies yet.
"Create a reply from template" appears on reviews from your own store that don't have a reply yet. You can also delete a reply after publishing it.
How many replies can I generate automatically each month?
| Plan | Automatic reply generation (per month) |
|---|---|
| Free | 0 |
| Starter | 0 |
| Growth | 400 |
| Pro | 1,500 |
| Business | 5,000 |
The count is the number of reply drafts generated by clicking "Create a reply from template", and it resets to 0 on the 1st of each month (JST). You can see this month's count under "Reply templates" in "Usage this month" on the "Plans & usage" screen. Manual replies don't count and are unlimited on all plans.
- When you reach the limit
- Clicking "Create a reply from template" shows 「返信テンプレートの生成回数が今月の上限(使用数/上限回)に達しました。手動での返信は引き続き可能です。」 (You have reached this month's generation limit (used/limit). You can still reply manually.), and no reply is generated.
- On Free and Starter
- Clicking "Create a reply from template" shows 「現在のプランでは返信テンプレートの生成を利用できません(手動での返信は可能です)。」 (Reply generation is not available on your current plan. You can still reply manually.) You can still reply manually from the reply field.
How do I refresh the rating badge?
If the average rating or review count on the rating badge doesn't match your published reviews, click 「評価メタフィールドを再同期」 (Resync rating metafields) on the "Reviews" screen. The product's rating is rewritten based on its published reviews.
How do I check low-rated reviews first?
Choose "3★ and below" under Rating to show only low-rated reviews. The "Needs your attention" section on the dashboard also shows the number of low-rated reviews (2★ or below).
FAQ
Can I show only reviews awaiting approval?
Yes. Set the status on the "Reviews" screen to "Pending".
Older reviews don't appear in the list
The list shows the 50 most recent reviews that match your filters. Change the rating or status filters to narrow it down.
Can I hide a review I already approved?
Published reviews don't have a "Reject" button. If you don't want a review to show in your store, click "Delete review" on it. It is removed from your store's review list and rating badge right away.
Can I reply to reviews on the Free plan?
Yes. Manual replies (type in the reply field and click "Publish reply") are available on all plans with no limit. Automatic reply generation is available on the Growth plan and above.
Can I permanently remove a rejected review?
Yes. Set the status to "Rejected" to filter the list, then click "Delete review" on the review.